When does my monthly billing cycle reset?

  • 2
  • Question
  • Updated 3 years ago
  • Answered
At what time of day does my monthly billing period reset? According to my records it reset yesterday. Since yesterday I've use approx. 4MB however my usage show 24MB. The night prior to my reset I was 'wasting' data because I had approx. 100MB left over.

I stopped using the data around 11PM so I'm thinking the period resets around 10PM The previous night... Perhaps it's based on a different time zone?
Photo of Chris Hyland

Chris Hyland

  • 130 Points 100 badge 2x thumb

Posted 3 years ago

  • 2
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
Midnight on the day of your billing cycle date I believe
Photo of Chris Hyland

Chris Hyland

  • 130 Points 100 badge 2x thumb
Lol... That's what I thought... But apparently not midnight Eastern Standard Time. Because 20MB that I had used 1-2 hours prior to midnight got transferred to this month's usage. I'm guessing it's around 10PM that it resets.
Photo of Dennis

Dennis, Mobile Master

  • 190,896 Points 100k badge 2x thumb
Reset should be midnight. If you are sure the data use was prior then I would speak to Koodo about that. But first, check out your self serve usage to find out the times the usage occurred. You could have had data leakage after midnight
Photo of Chris Hyland

Chris Hyland

  • 130 Points 100 badge 2x thumb
How can I see exactly when the usage occurred? I didn't know I could see such details.
Photo of Dennis

Dennis, Mobile Master

  • 196,588 Points 100k badge 2x thumb
Just click on the data usage meter and then you can expand the date to see the details.



Dang... looks like I had data leakage with my phone while on wifi and plugged in during the middle of the night while I was asleep
Photo of Chris Hyland

Chris Hyland

  • 130 Points 100 badge 2x thumb
Ah... This must be on the website... I typically only use the iPhone app. I will take a look at that.

Thanks!
Photo of Chris Hyland

Chris Hyland

  • 130 Points 100 badge 2x thumb
Photo of Chris Hyland

Chris Hyland

  • 130 Points 100 badge 2x thumb
This is interesting... Detailed data says 3MB however the app says 23MB and the website overview says 24MB. I guess the detailed data is the correct one which is annoying because I refer to the app daily.
Photo of Dennis

Dennis, Mobile Master

  • 188,620 Points 100k badge 2x thumb
Yes I'm not a fan about the discrepancy. It is so confusing to customers.

Maybe post this as an idea that it sould be one and the same or at least have a disclaimer saying why they are off?
Photo of Veronica

Veronica

  • 3,528 Points 3k badge 2x thumb
Hello everybody!

This is strange. Thanks for raising this to our attention. We will be looking into it! 

Have a nice day!
Photo of David Reid

David Reid

  • 202 Points 100 badge 2x thumb
I'm having a similar issue on my end as well.  I just posted a question about it.  20mb was added to my and my wife's usage as well as soon as the billing cycle ended.  I'm on the 100mb plan, so 20mb is a big deal to us. :)

This conversation is no longer open for comments or replies.