When calling a contact i get this message "6UM1 the number is not in service, but I can send it a text message Anybody see this before?

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When i call one of my contacts I get a message I receive sayin "6UM1 the number is not in service". The caller can receive other calls and I can send sms text, but can't call for some reason. Anybody have this issue before?
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Cci10

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Posted 2 years ago

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Chadwick, Mobile Master

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If ur getting that message only by calling them then it's on their end. If u can call other people no problem than your Koodo service is working as it should. Have that person reboot their phone.
(Edited)
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Mathieu, Mobile Master

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Hi Cassandra,

Check the number you are calling and make sure it's the right one, the only time you get that message is if the number isn't in use or currently disabled. The error message describes it all!
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Cci10

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The # is right. They are both family phones and both work with all other numbers. And I can text the number, just not call.
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Robert, Mobile Master

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Can he call you?
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Cci10

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Yes, I receive his calls no problem
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Paul Deschamps, Mobile Master

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Are both phones with koodo?
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Cci10

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No, other is bell. Strange though that this is the only number I have issues with, and vice versa

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