what's up with this bill?

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  • Question
  • Updated 4 years ago
  • Answered
I have a 39.00 plan with nothing past due. I have just received a bill for 79.00 with no explanation. I have gone over my data, message, air time and nothing is over. What should I do?
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Rosemary Raterman

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Posted 4 years ago

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Robert, Mobile Master

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Hello Rosemary.

Make sure to read this : http://community.koodomobile.com/kood...

If you don't understand and it's your first bill read this : http://help.koodomobile.com/my-bill/c...

If still, you don't understand, come back here with your e-bill (a print screen of it) with the personal information crossed out so we can assist you better.
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Jonathan I, Mobile Master

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Page 3 is a breakdown of your bill... 79 does sound kind of high even for proration, though. I would call Koodo when they're open if you can't understand your bill.