Whats this????

  • 1
  • Question
  • Updated 5 years ago
  • Answered
I bought a prepaid sim card just a little while ago.. its been hours already and its still not working I activated it already too.. i dont understand why I cant log In at the Prepaid customers. they said its invalid. whats happening here??????
Photo of Cj Lacaba

Cj Lacaba

  • 70 Points
  • sad

Posted 5 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Hi Cj,

I'm not sure what's happening, but let's try to get you sorted :) First, to activate take a few hours usually, but you can speed it up by switching off your phone, remove the battery (if possible) and SIM card for a few minutes, then switch it back on, that should get you going.

As for logging in to the website, are you using this link? http://prepaidselfserve.koodomobile.com and did you click "Register now" to create your new account?

This conversation is no longer open for comments or replies.