What's my account number???

  • 3
  • Question
  • Updated 5 months ago
  • Answered
Photo of jolene

jolene

  • 90 Points 75 badge 2x thumb

Posted 1 year ago

  • 3
Photo of Josie

Josie, Employee

  • 3,576 Points 3k badge 2x thumb
Hi Jolene, log into Self Serve and take a look at your online bill - the number is located directly below your name.
Photo of Lizanne

Lizanne

  • 168 Points 100 badge 2x thumb
I can't log into self serve!!! It doesn't recognize my email address. I'm going in circles trying to get in!!! Driving me CRAZY!!!
Photo of Allan

Allan, Mobile Master

  • 56,586 Points 50k badge 2x thumb
Is it possible you are using the wrong email?
If you forgot your email you can use the tool here for postpaid accounts:
https://www.koodomobile.com/my-account/profile/forgot_email
Photo of Lizanne

Lizanne

  • 168 Points 100 badge 2x thumb
I tried that. It did not recognize the email address or my cell phone number. I don't know my account number, I cannot find my phone agreement at this time because I forgot where I put it. I have memory issues. 
Photo of Dennis

Dennis, Mobile Master

  • 187,512 Points 100k badge 2x thumb
Your account number is also on the cell phone agreement that you signed
Photo of Lizanne

Lizanne

  • 168 Points 100 badge 2x thumb
Cannot find my cell phone agreement.