What steps do I take to use my new phone with my existing WiFi

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  • Updated 4 years ago
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I have a name and a password for my WiFi which I have entered after turning wifi on and the message I get back is "problem authenticating" so no connection! Very frustrating but I'm probably missing something.
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Jeannette Gorth

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Posted 4 years ago

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Chad Burr, Mobile Master

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What phone do you have?
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Jeannette Gorth

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motorola G
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rikkster, Mobile Master

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You'll have to go into your routers' wireless security settings and verify the password entered for the wireless router is identical to the password entered on your Moto G. Something as simple as a character inadvertently capitalized or missing, will prevent the Moto G from accessing your Wi-Fi network and you'll see the 'problem authenticating' error message as a result.

If everything works according to plan, you should see the message: 'Obtaining IP address' followed by 'Authenticating...' and then 'Connected'. There are a few other solutions if that doesn't work, I'm just starting with the basics.
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Jeannette Gorth

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Thank you so much. It worked like a charm. I had made a spelling mistake in my password.
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rikkster, Mobile Master

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You're welcome, glad to have helped.

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