What options do I have with a new phone that has been dropped into the water?

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  • Updated 4 years ago
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Gary Morrison

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Posted 4 years ago

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Jonathan I, Mobile Master

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If the phone still functions you can try and live with it but if it's not working properly anymore I'd say it's time to replace it. Look at your remaining negative Tab balance. You'll have to pay that off if you want to get a new phone with Koodo. Water damage isn't covered by any warranty (except Applecare+ for iPhones).

The Moto G is an excellent all around Android phone. If you don't mind the weak camera and low internal storage of 8GB, it's hard to argue with the price of $150/free on Tab Small.

You can also find someone selling a phone online for you to use? Or take a look at Koodo's certified pre-owned devices on the website.
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Ivan, Mobile Master

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Actually, it's "sort of covered" under Apple's standard warranty. You have to pay a deductible of $270+tax and you get to swap your water-damaged iPhone for a new one. $270 is much better than $720.
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Jonathan I, Mobile Master

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Hmm I didn't know that. Thanks
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Paul Deschamps, Mobile Master

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When you drop a device in water immediately take out the battery if possible or a least turn the phone off if it's on. Wipe the phone down with a clean dry towel to get as much water on the outside dry. For the water inside get a bag of rice (there's also specialty bags you can buy to do this but rice works if you don't have those) and stick the device and battery separate in it for a day or two and it will help draw the moisture. Then after its dry put the battery back in or turn it on and see if you got lucky.
Your warranty doesn't cover water damage so your warranty is now pretty much void but you may be able to save the device by following the suggestions above.
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Ivan, Mobile Master

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You're talking about silica gel packs that are used as commercial desiccant. Shoes always have some in the boxes and if you keep old shoeboxes around, you may have some. This works a lot better than rice.

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