what number do I call if I disagree with bill

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I received my ebill yesterday and it says I did not pay the Mar instalment; however the print out I have indicates I paid on March 14th. IS there a number I can call to talk to Koodoo representative.
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Rhonda Carneiro

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Posted 5 years ago

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Photo of Curtules


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Sure, you can call 1-866-995-6636 and select option 5 for customer service.

But before you call, did you make that payment at the Bank? It takes 3 to 5 business days for Koodo to receive that money. Also weekends don't count.
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Mo D.

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*611 from your Koodo phone.

If you calmly explain to them, they're really nice folks willing to work with you to figure out where the discrepancy is.

Good luck
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Zaphod Beeblebrox

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What could happen is the payment went through on the March 14th date, but shortly after a bill came out dated in march. It is a common thing that happens for payments vs bill dates

Can you tell us what your bill date is?

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