What is my account number when i pay my bill at a bank?

  • 5
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866

I wanted pay my bill at a bank, but they said it's not a valid account number. But when I signed up your service, a guy said the number added two zeros before my customer number is the account number. So how can I pay my bill? I registered pre-authorized bill but it says it will take one billing cycle and you already blocked me from making a call. And i don't use online banking and don't have credit card.
Photo of Jae-June Kim

Jae-June Kim

  • 144 Points 100 badge 2x thumb

Posted 5 years ago

  • 5
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
It would be your customer # on top of your bill. I would also call in to customer service to verify your sending in a payment so they can restore your services.
Photo of Jae-June Kim

Jae-June Kim

  • 144 Points 100 badge 2x thumb
Thanks Mr. Balboa But a teller required 10 digits and the number on upper left part of my bill is only 8 digits.
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
My account number is 8 digits as well. Didn't you say that you were told to add 00 before the account number? Wouldn't that make it 10 digits then?
Photo of Jae-June Kim

Jae-June Kim

  • 144 Points 100 badge 2x thumb
I told so, but they kept saying it's not valid. I went to Koodo store before because of this problem. But they said I just need to call Koodo services. And they are not answering!
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
What bank?
Photo of Jae-June Kim

Jae-June Kim

  • 144 Points 100 badge 2x thumb
ATB bank
Photo of Yannick

Yannick

  • 44,018 Points 20k badge 2x thumb
Hi Jae-June, Rocky is right! Give us a call at *611 from your cell (it should work) or 1-866-995-6636 from another line and we'll give you the number to use for ATB bank. Thank you!

________________________
If you see a good answer, give it a star.
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
You'd have to call in to customer service so they can provide you the extra 2 digits.

This conversation is no longer open for comments or replies.