what is a government recovery fee?

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What is a Government recovery fee and why so I have to pay it?
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Michael Craig

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Posted 4 years ago

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Jonathan I, Mobile Master

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Koodo doesn't have that fee. In fact I don't think any of the carriers do anymore. They usually just include it in the price of your plan. Rogers used to charge that fee a few years ago.


Now if you're referring to a 911 fee, that is applicable to a few provinces and it would show on your customer service agreement. Where do you live?
(Edited)
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nalorin

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I just got charged a Government Recovery Fee of 44¢ on my April 1 bill... If it is included in the price of my plan, then why am I paying it on top of my plan?
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rikkster, Mobile Master

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Are you sure it's not the government 911 service fee? At one time, the recovery fee was called the system access fee. Telus removed the system access fee back in October 2009.

http://help.koodomobile.com/plans-add...
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Larry C

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I'm not sure what the fee is actually for, but my bill said "Government Recovery Fee" $0.88 (2 phones on the plan). This tax has not been on any of my bills over about a 2 year period, but suddenly shows up on my April bill. Can someone tell us what this money grab actually is all about?

PS - One of the main reasons I moved to Koodo in the first place, was that the bill was straight forward and ALL INCLUSIVE. I hated being nickled and dimed to death over and over by the other guys. Maybe it's time to start looking around once again?
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Ivan, Mobile Master

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There is no such charge on my bill (I'm in Ontario). I'd therefore assume that it's an Alberta thing. And if so, I don't think you'll find a carrier that won't have it.
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Jonathan I, Mobile Master

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This fee sounds like the 911 fee in certain provinces like Nova Scotia if you have a number from there. Did any of you move recently or have a phone # from one of the provinces that charge this fee? If not, then call customer service to see what the issue is. There's only so much we can do here to help.
(Edited)
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Larry C

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Thanks Jonathan....I am in Alberta and have not moved recently. It just seems to me that if a new charge is being added to the existing customers bills, then perhaps an explanation of that charge should be included right on the bill itself? Why rile up a bunch of customers with a new fee, and not explain to them why they are suddenly being charged this tax, er fee, in the first place? For a company that prides itself on being upfront and caring of all it's customers, this is the exact opposite way of handling the situation.
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Jonathan I, Mobile Master

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I don't know what fee you're talking about since you're the first person with an Alberta # I've seen complaining about some type of fee. You should call them and ask what it is.
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Larry C

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I called customer service as you suggested Jonathan. They have no idea what the "fee" is for. They told me that my call was the first they have heard of it and that it's some sort of Federal tax. They basically had to google it to find out anything, and they still could not tell me why it was on my bill or what the purpose of the fee was for. Just my opinion here but if a company can quickly add a new fee to a bill, they need to find out what the fee is for and let their clients know as much as possible what's going on. They should certainly make sure that their customer service agents know what it is so that they can address the question properly when someone like me phones about it.
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Jorden, Mobile Master

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As of April 1st there is now a manditory 0.44 cent fee on all wireless devices that can call 911 for Albertians.

http://www.aema.alberta.ca/911.cfm

This will should also be mentioned on the right side of your March bill. Here's a screenshot of my notice.
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Yannick

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Hi Jorden, sorry about the duplicate post ;) You were -a lot- faster than me on this one! Thank you for your help, it's greatly appreciated!
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Jorden, Mobile Master

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No problem it's all good Yanick. It never hurts to have the official response either!
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Yannick

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Hi there, as of April 1st 2014, Alberta customers are required to pay an additional monthly 911 fee of 44¢, called "911 Government (Cost Recovery) Fee". This is a fee legislated by the governments of AB, SK, PQ, NB, NS and PEI to help support the cost of providing 911 service. This government fee is separate from the 911 access fees that many wireless providers currently charge (we don't). The amount of the tax is regulated in each province and the funds collected are used to fund local 911 services.
Our customers have been notified about this new fee on the first page of their March bill but you can also find our more info on this link: http://koo.do/OE17nc.

@Larry C: We'll make sure to send a reminder to our reps so they can answer similar inquiries! Thank you for letting us know!

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Some random Mobile Master, Mobile Master

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Opening the bill is more steps than I typically have time for.

I will also be unfollowing the thread, but for the reason above. Nothing else can be said, really.
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Timo Tuokkola, Mobile Master

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I didn't think that was the purpose of this community.
Indeed, it's not. The purpose of this community is for customers to come together and find answers to questions. You asked why you were not informed of the change. You received an answer: you were. Then YOU started an argument by saying that you cannot be expected to read notices from Koodo and were roundly shouted down. End of story.
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Michael Craig

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"Then YOU started an argument by saying that you cannot be expected to read notices from Koodo and were roundly shouted down. End of story." I don't think should be the end of the story! Koodo's billing app is too minimalistic and Koodo does not offer email billing for some reason (Is there a cost accociated with that?). With my all inclusive plan I saw no reason to check my bill unless their was a change ie. an extra 44c charge. Since my March bill was at the normal rate I, like Crystal, didnt read it. I read Aprils bill though: nothing there, and searched Koodo's website: notta. Koodo did the very minimum required for notice of a change in billing. At the very least they should have included the change notice in Aprils bill as well. Even accounting for the fact that Koodo is a discount phone company I'm a little disappoined.

Thank you all for answering my question.
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Shan Mei

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I agree with Michael and Crystal. I've been a koodo customer for over 4 years and I am feeling less than satisfy with the service. Clearer and more direct communication from Koodo would be greatly appreciated.
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Zaphod Beeblebrox

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It can't get anymore clear or direct than on the bill...
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Larry C

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Thank you all (Jonathan, Jorden and Yannick) for the answers here. There was indeed a blurb on the March bill which I did not notice, about the Alberta government taxing cell phone users. I appreciate all the help provided here!
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Jorden, Mobile Master

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Not a problem, glad to help sort it out!
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Yannick

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No problem, Larry! If you have any questions, don't hesitate to come back and ask! We'll be pleased to help :) Have a great day!
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rikkster, Mobile Master

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Haven't these provinces been paying into the 911 service already?



http://help.koodomobile.com/plans-add...
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Ivan, Mobile Master

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I love how these small fees are just passed along to the consumer. Must be because our plan prices are so low.
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Some random Mobile Master, Mobile Master

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^^ This man speaks the truth. Also, instead of 2 different fees for the same service, why didn't they just raise the price of the current 9-1-1 fee? Oh yeah, it's Canada, where we are charged $100 five different times, instead of $500, because... less expensive, right?.......
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Timo Tuokkola, Mobile Master

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They've been collecting it in select provinces since 2010. Alberta was just added to the list April 1, 2014.
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Some random Mobile Master, Mobile Master

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It doesn't change the fact that they could simply have raised the cost of the current fee, no?

EDIT: Ok I see it now... AB paid nothing before, now they pay $0.44.... QC remains unchanged. Please resume daily activities, nothing to see here!
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rikkster, Mobile Master

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That's the initial reaction I had David.

I think the date (July 12, 2010) should be omitted, now that all the 'select provinces' are paying the government 911 service fee.
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Some random Mobile Master, Mobile Master

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Yeah, I didn't take the time to read properly, should serve me as a good lesson :oP
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Squishy

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Just going to throw it out there that when i upgraded my plan around Christmas, included in my plan was the 911 access fee which 2 years or so ago was a separate charge for a few dollars.
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Squishy

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Also, keep in mind that when you do have to call 911, like I did last spring I got charged an extra 50.00 on my bill
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Zaphod Beeblebrox

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I have never heard of that sort of charge for calling 911 since it doesn't use airtime.
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Timo Tuokkola, Mobile Master

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Indeed. You can call 911 without even having a sim card in your phone, without even having a phone number. There are no charges that will appear on your phone bill. A $50 ambulance charge on your hospital bill is another matter.

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