What happened to my base plan?

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  • Updated 4 years ago
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Activated my new pre-paid phone and it shows online that my base plan has expired. It came with $20 activation bonus and I added a $25 card. I picked the $35 base plan and 100 min booster. It shows 10 balance and no booster added. That is fine, but what happened to my base plan? Also not connecting to the local 3G but is finding them. Can anyone tell me what this is all about?
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Draper Benoit

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Posted 4 years ago

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Tayeb A, Employee

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Hey Benoit,

Your best bet is to give us a call since we cannot access your account on this forum. You can dial *611 from your Koodo phone or 1-866-995-6636 from a land line for immediate assistance.

Our hours of operation are:
Monday – Friday: 9am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

A Representative will look into this and help you fix the connectivity issue.

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