what do i do about a brand new sim card that reads as missing or damaged?

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  • Updated 4 years ago
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I just bought a Nokia Lumina 520. I put in the sim card but is says it is missing or damaged. i could have put in the wrong 19 digit sim number but i have no way of telling except the last four digits match.
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Korben Semaganis

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Posted 4 years ago

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Daniel Kim, Mobile Master

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Did you insert the sim correctly? some people insert it upside down, getting a similar error message.
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Ivan, Mobile Master

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If you think you've entered the wrong SIM card #, you can try re-entering it via Self Serve. If the number is correct and you're still getting that message, I'd advise you to stop by the store where you purchased it to try a different SIM.

There is a possibility that the SIM reader is faulty on the phone as well, in which case they can exchange the phone for you since it's still within 14 days.