What are data charges? I don't see the explicit charge on my bill.

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  • Updated 5 years ago
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I don't use my phone for anything except calling home or a doctor's office to say I'm late.

There is a Data Charge of .75 on my bill - but no reason given for it. I would like to know what it's for please.
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Annie Morgan

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Posted 5 years ago

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Zaphod Beeblebrox

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Mosty likey it is due to the phone pulling info from the internet when data is turned on. Given that is the minimum amount to charge for data on some of the older plans, the phone might have been checking for updates, if anything.
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Annie Morgan

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So how do I turn off 'data' ? I am pretty near clueless re the phone, it's a Samsung, I don't use it for anything but a short call now and then. Can you tell me (in a manner of steps) how to turn of 'data' ? I would appreciate it.
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Annie Morgan

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Tyler, I don't believe you asked a question 3 hours ago, else I would have tried to answer it.

Chris, I don't have a smart phone, just one that flips open. I never use any of the features that show up when I find (eventually) where the phone bit is.

I will go to Samsung and see if the site will show me about data being 'on' or 'off'
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Zaphod Beeblebrox

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Tyler C 2 hours ago
What if they still want to use picture messaging or some other data functions?

What kind of phone do you have, Annie?

There you go :)
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Chris Petersens

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Well, we now know she most likely has a Samsung U430. In which case the charge is more likely related to a picture message sent. Annie, did you send a text with a picture attached to it?
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Annie Morgan

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No Chris I didn't. The only thing I could do would be to do something accidentally while trying to figure out how to get my contacts so I can phone one! It's probably something totally unintentional - from now on I shall be very careful and only use the phone aspect when necessary. You've all been very kind - if only Koodo would break down the bill and say what exactly caused the data charges it would be helpful...but they don't seem to be into helpful. thanks.
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Timo Tuokkola, Mobile Master

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Have you actually called customer service to ask, or just posted the question here? As I stated before, this is a customer forum and nobody on here, not even the ones labeled as koodo employees, are able to view your billing information.
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Ahmad

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Wow, all this bickering and arguing is kind of unnecessary dont you think guys?

The only way to know for sure what the charge was for is to call into Koodo at *611 from your Koodo phone or 18669956636 from any other phone. Also, in the same phone call, ask Koodo to block data for you. Hope everything works out, cheers!:)

Note: Blocking data WILL prevent you from sending and receiving picture messages
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Dennis, Mobile Master

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Well said Ahmad
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Annie Morgan

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THANK YOU! I shall do that. Blessings!! annie
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Annie Morgan

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Ahmad - just to say I called *611, and when I finally found the PIN my spouse gave them four years ago, everything was sorted out. Thanks again for your help. annie
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Zaphod Beeblebrox

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Thanks for the update! My apologies if I came across as being rude with my last response. It was not intentional :)
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Annie Morgan

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No, you didn't come across like that at all!

I'm closing now - thanks again for responding, everyone.

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