what are account level charges on my bill ?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Photo of Max Chandler

Max Chandler

  • 70 Points

Posted 4 years ago

  • 1
Photo of Koodo Customer

Koodo Customer

  • 910 Points 500 badge 2x thumb
What do you mean by account level charges?
Photo of Al Robidoux

Al Robidoux

  • 1,262 Points 1k badge 2x thumb
From what I have read, account level charges are any charges that are incurred, regardless of the number. So things such as your tab being applied to your bill so you can pay it off, or even late fees would be considered account level. Best thing to do would be to access your self serve using your computer and then download your bill as a PDF and then locate the detailed section of the bill and you will see what the charges are for. If you need further help then you can either call customer care *611 or you can download, and then upload your bill with your personal details blacked out so we can give you further help.
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
Could be a reconnection fee if you recently had your service suspended due to non-payment

This conversation is no longer open for comments or replies.