what are account level charges on my bill ?

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Max Chandler

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Posted 4 years ago

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Koodo Customer

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What do you mean by account level charges?
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Al Robidoux

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From what I have read, account level charges are any charges that are incurred, regardless of the number. So things such as your tab being applied to your bill so you can pay it off, or even late fees would be considered account level. Best thing to do would be to access your self serve using your computer and then download your bill as a PDF and then locate the detailed section of the bill and you will see what the charges are for. If you need further help then you can either call customer care *611 or you can download, and then upload your bill with your personal details blacked out so we can give you further help.
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Could be a reconnection fee if you recently had your service suspended due to non-payment