so i got a pre paid phone about 3 weeks ago now and the 2nd week i had it ,it stopped charging and a battery with a question mark in it i went to take it back and they would not give me a new phone and they would not give me my money back i spent 200 bucks on it what should i do i need a phone asap for work and what not i just have not had the time to look into what i can do but now i neeeed it i would like my money back or a new phone or something !! help !!!!!