what password of mine will you accept?

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  • Question
  • Updated 10 months ago
Will not accept my password.  Did you give me one? Why do you keep locking me out?????
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Elizabeth McGuire

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Posted 10 months ago

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Robert, Mobile Master

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Hello Elizabeth,

You're the one who shall chose your password, so I believe it's not Koodo who gave you one. 
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Elizabeth McGuire

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Thanks, Robert. Nevertheless, it won't accept the password I used.
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David, Mobile Master

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You can try the reset password option, and a fresh temporary one will be sent you.
Of course, this is dependent on your email address being correct in their records. Have you logged in before?
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Bernard, Official Rep

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@ Elizabeth, when creating a password there are certain conditions to be met in order to ensure your account is not compromised. This includes having at least one uppercase and lowercase letter, one number and a maximum of two repeated characters.  Your password needs to be 8-32 characters. You should see all the conditions as you create the password.