what no human conttact? My child is stuick half way across the country. Prepaid self sever is down for

  • 1
  • Question
  • Updated 1 year ago
Prepaid self serve is down. I can't top op their account online. I doubt they can follow the *611 self serve prompts. No humans to call. Is\f so good time to dump Koodo and Telus
Photo of Andy Rozbicki

Andy Rozbicki

  • 90 Points 75 badge 2x thumb
  • angry

Posted 1 year ago

  • 1
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
You can call Koodo directly from another phone.


The phone number can be found by selecting "Call Us" and then by expanding the Call Us option at the bottom of the page.

However, I'd recommend contacting Koodo via Facebook or Twitter privately for a faster resolution (click on corresponding icon at the bottom of this page).
Photo of David

David, Mobile Master

  • 93,430 Points 50k badge 2x thumb
Few businesses operate 24 hours. Koodo is a discount brand which gives you savings in exchange for being largely do-it-yourself. Koodo's business hours start at 9:00 location time, and you can call them then.
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Prepaid self service is up for me. What errors do you get?
Photo of Dennis

Dennis, Mobile Master

  • 196,006 Points 100k badge 2x thumb
How do you know your child is stuck?