what is your regular business hour?

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  • Question
  • Updated 3 weeks ago
on Contact Us page it clearly says

Hours of operation (local time):

AB, BC, MB, ON, QC, and SK

  • Monday − Friday: 9am - 9pm (local time)
  • Saturday & Sunday: 9am - 7pm (local time)

I tried calling to speak to an agent, at 8pm and 7pm local time on weekdays.
Both times I was told to call back during business hours?
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Kyung Kim

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Posted 3 weeks ago

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Bernard, Official Rep

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Not sure where you are, but since you found our forum you can ask your question here. Tons of customers can help as well.
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Kyung Kim

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I'm in BC
But it doesn't matter,
It says 9am-9pm local time, not ET or MT
I called at 8pm and 7pm
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Bernard, Official Rep

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Hmmm....I see lots of people were able to get through. 
But it doesn't matter. You didn't. Not sure why. 
What were you wanting to inquire about? 
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Kyung Kim

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Tried again multiple times just now, 7pm local time.
Again getting please call back during reg biz hours.
Pretty ridiculous.

Sorry, you cannot help me. I have to talk to an agent.

Thanks
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Bernard, Official Rep

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Try me. I see a deactivated account associated with you. Is that your question about? Indeed I might not be able to disclose everything here given it’s a public forum.

Again, tons of people were able to get through at the same time you called. And I’m pretty sure we are not try to block you from reaching us. Alternatively, send us a private message on Facebook.
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David, Mobile Master

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What phone number are you dialing, and are you in a different time zone than your phone’s area code? If your number is, say, a Montreal number, and you are calling from BC, you may be identified as an EDT customer, upon entering your identity.