What is wrong with my phone number?

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  • Updated 6 months ago
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When I call the customer service line to unlock my phone, the automated machine tells me it's "having trouble finding my phone number".

How do I get through to customer service?

Thank you for the help, in advance.
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Paul

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Posted 6 months ago

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Timo Tuokkola, Mobile Master

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You can keep hitting zero until you get through, or you can send them a message via facebook messenger, which means you don't have to wait on hold. Odds are that they're going to be swamped with unlock requests for at least the next several days.
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Paul

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Hey Timo, thanks for your reply.

That hitting zero trick, doesn't seem to work. Is Facebook the only way to connect with them?
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Mathieu, Mobile Master

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Hey Paul, what do you need help with? Perhaps we could help you right here!
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Paul

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Hey Mathieu, thanks for reaching out.

I wanted to get my phone unlocked under the new CRTC ruling that came into effect December 1st.

But when I call customer service number, it claims that my number cannot be found.
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Chad Burr, Mobile Master

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If you're not in a hurry, just send them a message on Facebook at www.m.me/Koodo

They'll get to you eventually.

If you are in a hurry you can always pay for an unlock via eBay or another third part seller.
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Bernard, Official Rep

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Chad's advice it the best Paul. We've been unlocking phones for free since Nov 9th although people may not have been aware. That said, ifnyounsemd a is a private message on Facebook you won't have to waste your time waiting on the phone. Wait times will be long.

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