What is the legal rights of giving out information on me to collection agencies

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  • Updated 1 year ago
I got a email today stating " Rogers have been provided to CBV Collection Services Ltd. by KOODO MOBILE " This is sharing my information without my permission. Has Rogers taken over Koodo? I am not happy at this time with my information being given out...
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Eileen Drain

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Posted 1 year ago

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Paul Deschamps, Mobile Master

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Do you have an outstanding balance with koodo or did you at some point?
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Eileen Drain

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My bill is caught up... I don't have a bill right now. All I'm asking is why is Rogers getting information about me from koodo. 
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Paul Deschamps, Mobile Master

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If you've never had a payment issue with koodo then I'm wondering if it's even a legit email, did you request purchasing something from Rogers?

Koodo wouldn't give the info directly to Rogers it would go on your credit file if you had previous delinquent payments with a company, then if you purchased something from another company that required a credit check they would get that info from your credit file not from Koodo.
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David, Mobile Master

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The sentence you quoted makes no sense, and does not use proper english language structure. Care to confirm the full detail of the sender address (sometimes it is masked) and the full text of the email. including links if any?

I suspect spam due to the language errors.
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Tiz

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If you forgot, or missed, or for some reasons did not make a payment that was due, your name will travel around the world .There are companies that keep a record of that and, when you apply for any kind of credit, those companies will provide the creditor with your financial history. The report between Koodo and Rogers is, from this point of you, negligible. And, yes, it is legal.
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Eileen Drain

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Hi Corinne
Hi Eileen,


Your e-mail and contact information Corinne  Rogers have been provided to CBV Collection Services Ltd. by KOODO MOBILE.
This is not an attempt to solicit.


We have an update to share with you relating to KOODO MOBILE.
Your email was provided to us as a means to contact you. We have an important message for you regarding Rogers Communication.

Please contact us at 1-855-528-5378 quoting reference number 01-16-xxx-xxxx at your earliest convenience.

Please contact our office at 1-844-452-2507 at your earliest availability for next steps.
For more information regarding us, please check out our website http://www.cbvcollections.com

Thank you,
(Edited)
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David, Mobile Master

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Who is Corinne or Corinne Rogers?

Your contact information would only be provided to a collection agency by Koodo (or Rogers) if you were several months behind in your payments, your phone had been cut off, and numerous attempts to contact you by SMS and phone had been made by your carrier.

Edit: it also repeats the section about your email being given as a means of contact.

The note tells you to contact two different numbers for further information. It has all the hallmarks of a scam.  I'd ignore it.


Your email could have been gathered by other processes, and it is just luck that you are a Koodo customer - just like the bank notices you get about a bank other than yours.
(Edited)
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Daniel Hryb

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as I read the email, it seems to be they are looking for a person named "Corinne Rogers" As others have said, this email seems to be of "phishing" type of scam, unless your name is Corinne Rogers.  Still Collection agencies will always call and/or postal mail you letters.  It would be odd for them to use email as a first means of contact.  To me this email does not seem to be legitimate. 
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Jru Gordon

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I just called both numbers (why did they list 2 numbers for you to call them at?  I spell a scam) and they did indeed say "thank you for calling CBV collections..."  I talked to someone and gave them a fake name and an old landline number of mine, and they stated that they have a file showing I owe Rogers $500+ for service on that number.  Again it was a landline number, it was with Bell, and it's never been put back into service (I have a contact at Bell who previously verified that for me), so I smell a huge scam by "CBV Collections"
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Eileen Drain

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so I can report them to the bbb? Or take them to court?
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David, Mobile Master

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To take them to court, you would need to prove injury. In addition, if it is not actually CBV collections, but some scammer posing as them, you will have wasted a lot of time.

Same with BBB. You have not shown it is actually CBV who has sent you the email.

The number on the CBV website does not match either of the ones in your email, so it could well be someone hiding behind their name.
(Edited)
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rikkster, Mobile Master

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Little errors like; "We have an important message for you regarding Rogers Communication", when it should read Rogers Communications, (Communications is pluralized). Poor sentence structure and grammar are telltale indicators that this is likely a scam.

If the emails continue, contact CBV Collections directly and inform them that the email(s) you've received were sent in error and that you're not the intended recipient. The CAFC (Canadian Anti-Fraud Centre) might be a better avenue to take if you continue to receive emails from this sender.

http://www.antifraudcentre-centreanti...

http://www.cbvcollections.com/en/contact
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Jru Gordon

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go to Google, type in "CBV Collections" and look at the reviews, you'll see what a scam they are
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rikkster, Mobile Master

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They're a collection agency; probably the worst place to look for positive reviews. The bottom line is to get this matter resolved as quickly as possible.
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Jru Gordon

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But they are a collection agency who is chasing false claims, trying to get money for matters that don't really exist
(Edited)
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David, Mobile Master

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You don't know that Jru. The OP has not provided any certainty that CBV is not itself being spoofed.
(Edited)