What is the best way to get a response from Koodo after you have purchased a phone.

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Hello, What is the best way to get a response from Koodo after you have purchased a phone and you have not received the phone or shipping information? I sent an email and left a voice message for the web store. No responses. I desperately need to know if my phone is coming as I need one ASAP. Can somebody help or do you recommend I try and cancel the phone and go elsewhere??
Photo of Adam S Kolodziej

Adam S Kolodziej

  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of JeremyESQ

JeremyESQ

  • 2,174 Points 2k badge 2x thumb
Send a message through Twitter or Facebook
Photo of Adam S Kolodziej

Adam S Kolodziej

  • 90 Points 75 badge 2x thumb
thank you, trying that, they chat says they respond within a few hours, so hopefully does not take that long.
Photo of Robert

Robert, Mobile Master

  • 107,614 Points 100k badge 2x thumb
Hello Adam

It takes a few business days for orders to be processed under normal circumstances. Given that Black Friday was one of Koodo's busiest shopping periods of the year, there is indeed a backlog of orders that the team is working through. Rest assured, that you will be notified once your order is processed, OR if the team finds any issues with your order. If approved, you'll receive a confirmation with tracking info. for your delivery. If there are any problems, the email will explain what the issue is.
Photo of Adam S Kolodziej

Adam S Kolodziej

  • 90 Points 75 badge 2x thumb
Thank you!