What is Koodo's refund & cancellation policy ?

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  • Updated 6 months ago
I'm not a client yet but thinking to activate my account at Koodo. I'm an international student but would like to know in advance about your refund system before I sign up. There is no information on the website. It's BYD, Post paid $55 plan please 
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Kylie Kim

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Posted 6 months ago

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Allan, Mobile Master

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Scroll to the bottom and look under "Ending your services with Koodo"
https://www.koodomobile.com/service-terms

If you cancel early your plan is prorated to the days you used.
(Edited)
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Dennis, Mobile Master

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If it is with 15 days and If your usage stays within the limits below, koodo will waive your first bill. If your usage exceeds any one of these limits, you can still return or exchange your phone but you’ll be responsible for your bill.

Reasonable usage:

  • 30 minutes of talk time (local and/or long distance)
  • 50 text messages (incoming and outgoing)
  • 50 MB data


https://www.koodomobile.com/help/returning-or-exchanging-your-koodo-phone
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Goran, Mobile Master

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You only pay a final prorated bill to the day that you choose to cancel. That's pretty much it. No cancellation fees.
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Dennis, Mobile Master

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Prorated or to the end of the billing period, which ever is lower.  if you used more minutes or data than the proated amount, it may be more expensive since it would trigger overage fees.  So koodo charges your final bill based on what ever is less
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Goran, Mobile Master

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You only pay a final prorated bill to the day that you choose to cancel. That's pretty much it. No cancellation fees.
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David, Mobile Master

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However, receiving any funds owed you if you leave Canada, closing bank accounts, etc., may prove challenging. You may wish to see if Public Mobile is a better fit for your needs.
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BobTheElectrician

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To qualify for Koodo post-paid, you will have to pass a Canadian credit check and have a suitable Canadian credit or debit card for payment.

As per David, Public Mobile may be a less complicated fit.

https://www.koodomobile.com/help/credit-check-requirements
(Edited)