What is Koodo Wireless Home Phone?

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  • Updated 5 months ago
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Because this product is so new to Koodo I'm asking and answering this question as a Koodo Employee so that other users get the information :)

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Koodo Ami

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Posted 2 years ago

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Koodo Ami

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Wireless Home Phone gives customers a cheaper alternative to traditional landline service. It operates on Koodo’s wireless network, and you can keep your existing home phone number!

Simply insert a SIM card into the Wireless Home Phone Hub, connect the Hub to your existing home phone handset, and connect to power. You’re ready to start dialing – with unlimited Canada-wide calling built right in!

 

For more information please visit:

Webpage: www.koodomobile.com/wireless-home-phone

FAQs : http://help.koodomobile.com/plans-add-ons-data-and-other-services/koodo-wireless-home-phone

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M Collins

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When will this come to BC?
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Ken Howie

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it is good idea but has draw backs,1 -if you do not dial fast or pause to look at the number you want to dial it goes to message cal can not be completed .this is annoying  if you are trying to call a number you wrote down.2- ever since i transferred my number to koodo i get so many spam calls(calls with one or two rings or no one there )i asked koodo how to block and they said nothing they can do .same as the problem dialing,nothing they can do. For me thats strike 2 one more and they are out.
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Erwin

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Bring it to us in Alberta and Saskatchewan xD
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MichaelG

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I've seen something similar offered before, in order to "port" an existing number typically they have a can this number be ported check.  Can I check this at the Koodo store?  I live in New Brunswick so am in the offered areas. 

How long from the time the porting request is put in does it take for it to work on the Wireless hub?

And am I correct in that this uses the Koodo Wireless network meaning that in theory if I have a power source and a cellular connection this would work anywhere provided I have a phone to plug into it?
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Sophia, Mobile Master

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Apparently it even comes with a built in battery, which provides up to 200 minutes talk time or a day of standby. As long as your plugged in phone itself does not need to connect to a power source, you should be good even when there is no power :)
(Edited)
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Mathieu, Mobile Master

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I will also add though that if you use cordless phones, they still won't work without power. But if you have a simple old school wired phone, you are golden!
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Rick Lavigne

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Until the Koodo modem dies like ours looks like it did! Our Home phone has been down for a week as it refuses to give a dial tone or ring now. We are returning it Saturday for a possible replacement.
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Goran, Mobile Master

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You can use it immediately but IIRC you cannot be called as you have a temporary number that allows you to make calls until the porting process is complete. It's normally up to 48 hours but can take longer and usually refreshes after midnight.

That is correct it would work basically anywhere so long as you can power it. If you're going somewhere for the weekend or whatever you can bring it with you.
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BobTheElectrician

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What makes this product truly valuable is the forwarding feature. Now you can switch your home land-line for about $20 + tx a month and forward your calls to your cell.

Now if they just added an unlimited data port for another $20...
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BobTheElectrician

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They will only start throttling you after the first 500 K !!!  ;-)
(Edited)
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David, Mobile Master

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All the WAP data you can use!
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Rothschild Robert

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I HAVE THE  20. ADDON UNLIMITED UK PLAN. NOW  WHEN MY ISITER TRIES TO CALL ME ,SHE GETS A RECORDING "NUMBER NOT RECOGNIZED. SHE CAN SEND ME TEXTS . I CAN CALL AND TEXT HER ..SO WHY IS BT SHOWING "NUMBER NOT RECOGNIZEC"  WHEN SHE TRIES TO CALL ME  THANK YOU
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David, Mobile Master

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I didn't know you could text from Koodo' s Homephone device!
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Ivan, Mobile Master

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You're not supposed to be able to text. If the ability to text isn't blocked in some way, I'd be cautious as this could result in significant overages.

For example, when I had a data-only plan from another carrier, texting and calling weren't blocked, but they would result in large pay-per-use charges.

Robert, are you using Koodo's home phone or cell phone service?
(Edited)
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Dana

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No Incoming calls yet? I ported my home phone land line from Bell to Koodo's new offering on Sunday, July 24. Everything set-up easily enough and I've been able to make outgoing calls -- but incoming calls are not making it through. Is this part of the 48-hour + porting process? Or is this a technical problem? Thanks so much!

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Sophia, Mobile Master

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Hi Dana, it is normal... Landline does take 24 to 48 hours to port. You should be all set soon. We're going to port our line too, the quality is even better than our landline!
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Dana

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Thanks Sophia! Porting is relatively painless. I've done it on my cell twice when changing providers. Guess I'm just eager to try out the new home phone service. With the deal I was offered as an existing Koodo customer, there was no better time to make the change!

Thanks again for your reply! Good luck with your own port!
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Sophia, Mobile Master

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Just to follow up on this - after testing the line extensively with a temporary number for about 2 weeks, we took the plunge and started the process of porting our landline on Sunday. It wasn't a difficult decision, quality of the Koodo wireless line is perfect - better than our landline in fact! We tested with local numbers, LD calling and overseas to my family. Everything is crystal clear.

Anyway, I thought I'd share the porting experience in detail to help others in making it a smooth sailing :)

To make sure we could still be reached on our actual (landline) number during the weeks of testing the new line, we enabled call forwarding to our temporary Koodo test number.

On Sunday we started the process to port in our number. Within 15 minutes, self service mentioned our landline number instead of the temporary number. After rebooting the device, outgoing calls showed the landline number as call display. 

Here is where we got a tremendous fright - because when I made a test call to our number from my cell phone, we were informed that "the number you have dialed, is no longer in service." Yikes! It was our own mistake however - the landline was still forwarding to our temporary Koodo test number, which obviously was indeed no longer in service. We quickly disabled call forwarding and now our old landline rang as usual, then we forwarded the line to my cell instead.

Waiting seems like forever... even though we knew it would take at least 2 business days, it is scary to have a number that we've had since we were married hover between two services. On Tuesday however, the wait was over - we received an email from our landline provider that the line would be canceled the following morning. This morning, Wednesday, the port was complete. Our old landline now has no longer a dial tone, our new wireless hub is fully functional.

All it all, it was a very smooth process and we're very happy with the final result. Moral of the story, don't be scared to cut the chord, really, there is nothing to it. Just do it :D
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Ben S

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Did you have to call your previous provider to cancel the service?  Or is that automatic once your number is ported over?
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BobTheElectrician

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Koodo takes care of the porting process for you. If you cancel your current service yourself, you will lose your number. It doesn't hurt to confirm with the old provider that your account is closed a few days after the port is completed.
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Jackie Paquette

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How does this work for wifi...the only reason I have a landline is so that I can have wifi in my home...I live in a rural area
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Jackie Paquette

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My cell is koodo and works perfectly in my area
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Timo Tuokkola, Mobile Master

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It doesn't work for wifi. It's a cellular transceiver for voice service only.
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Steve Potts

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Rogers has a similar product. There was an issue with the Rogers device whereby every once in a while the party on the other end would here a touch tone, as if you pressed a number on your phone during the call. You yourself, did not hear this, only the other caller, and it was more common for female callers - meaning it seemed like the female was pressing the tone generator. Any ways, this was a fairly common issue and I was wondering if any Koodo users have seen this. It may not be obvious because you need to ask your caller this or they have to tell you, which sometimes they do not do 
(Edited)
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demon_390

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This is  also sometimes an issue with VOIP where the voice (usually female) will be mistaken for a DTMF (touch tone) and will be sent as if a button has been pressed; the problem is often called "talk off".

 What usually happens on a cellphone (or VOIP) is that the DTMF signal will not be sent in-band (ie. the path that carries voice) so the system has to look to see if a button has been pressed (ie. to access features that require use of a touchtone) and send it on a separate channel which then gets reconstructed at the other end; the reason  for the out-of-band DTMF are due to the fact Cellphones and often VOIP  will compress the voice to use less data  which might be at a premium, this is fine for voice  but will cause reliability issues for DTMF which is sensitive to being compressed; the talkoff is the system mistaking a person's voice as a tone (might be close enough) and passing this voice  out-of-band as a touch tone.


This is also why fax, alarm systems (except those that are designed for cell networks), or data systems over telephone will not work on cellular networks or VOIP (unless you choose an uncompressed voice codec). 

I have really simplified this explanation and someone with a better background on this would need to expand on this.
(Edited)
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DAVID WHYTE

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Just a quick note about the Koodo land line service. I purchased about 6 months ago and tried the service without porting at first to see the quality of the line. As the quality was better than the service from Bell Canada I had it ported 2 weeks later. The porting was delayed by Bell as they took 3 days to contact me in order to try and convince me to stay with Bell. They offered to match the rate of $ 20 a month that Koodo was offering. I was paying $ 54.00 a month with Bell for years with Bell.
The only problem with excepting the Bell offer would be at end of the year I would have to go back to Bell and argue with the loyalty department to keep my credit ever year.
So I switched to Koodo and have been very happy with the service. I did go on vacation to Vancouver for a few weeks and I took the Hub and a telephone with me and it worked perfectly in the hotel. You can even plug the Ac power into an adapter in your car and it will work if you are in a area covered by the Koodo signal and you place the Hub in the back /front window.
 The best way to install the hub is to find the location in your home where you receive the best signal as per the signal bars.Leave your telephones plugged into the same jacks they were plugged into with your old servic. Run a cable from your Hub to an existing telephone jack near the location you place the Hub. It is best to remove the wires from the old service from Bell where they come in your house or apartment.They can cause noise on your telephone or damage your Hub. My alarm system did work okay but it is best to make your Hub to telephone wire connection at the location the Bell wires were removed as most alarm systems have a override switch in the alarm box so you need to feed the alarm box in the right direction.
Best regards Dave
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bonita

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And if you are porting from Rogers, make sure make sure you return your MTA equipment back to a Rogers store ... otherwise they charge you a fortune for it! I couldnt find the MTA equipment for a little while and so i was billed for $130 + tax for it! Thankfully i found them and got credits for it ... well, took Rogers a while before i saw the credit on my bill.
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bonita

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I am interested in Koodo Wireless Home Phone; it's definitely way cheaper option compared to my current landline option. What do i need to do?

I read, in the above threats, that koodo will take care of the porting process ... so, do i just go to a koodo store and said i am interested in getting a Koodo Wireless Home Phone line?

1. I like to keep my current home phone number. Do i need to bring anything to proof that it's my number?

2. Do i need to / should i call my current home phone company to make the switch? When i switched over to koodo for my cell phone service, i had to personally call my old cell phone company to cancel their service. Do i need to do the same for Home Phone line?

3. How long does the process take? And how does it work in terms of billing for my current phone company and with koodo? I am guessing there will be some sort of overlapping ... and will be billed for both companies for a few days but how do i go about to minimize the overlapping fees.
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Sophia, Mobile Master

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Hi Bonita, I'm sure you will like it as much as I do :) to answer your questions :

1. Yes you will need to be able to prove the number belongs to you. Bring a bill with you or make sure you have your self service information, the rep will be able to port it in then.

2. No need to inform your old provider, porting the number out will take care of everything.

3. Our porting of a landline took 3 days, we initiated it on Sunday and it was done by Wednesday. So all in all three days of overlap :)

The waiting for the number to port was the hardest part (I'm impatient), otherwise it was smooth sailing all along!
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Steve Potts

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Hi. Is there a return period so I can test and see before I take the plunge. 15 days? I am confident of the call quality, I am concerned a bit about the delay - causing people to talk over each other. 

Also, can someone please post the actual modem model number that Koodo uses.

Thanks 
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Ivan, Mobile Master

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The same 15 day return period for cell phones applies to the home phone. The "modem" is ZTE WF721
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Zohaib Ahmad

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Hi, When I signed up for the homephone all the paperwork says $20/mth even though the promotion is $5/mth for 12 months. How do I know if the promo was applied to my account correctly?
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Robert, Mobile Master

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I'll believe you'll see it on your first bill! 
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Steve Potts

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I know Caller ID is included. What about Name Display? Is Name Display available for a slight cost?
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Sophia, Mobile Master

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No, only Rogers offers name display, Steve, it's not available on Koodo at all I'm afraid.
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Zohaib Ahmad

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Do you think they plan on making it soon?
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Timo Tuokkola, Mobile Master

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No.
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David, Mobile Master

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Is it locked to Koodo, or can I put a US SIM in it when snowbirding through the winter?
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Ben S

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I got my hub and the SIM and battery are in.  However, the signal LEDs are just flashing red.  Could this be a bum unit or is the SIM not activated yet?

By the way, I have a Koodo mobile phone and have excellent reception at my place.
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Sophia, Mobile Master

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Did you sign up for a wireless home phone plan with Koodo? They should have provided you with an activated SIM.
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Ben S

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That's what I thought.  They even put the SIM into the hub for me.  I'll get it checked tomorrow.
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James Williams

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The available long distance plans: Can they be stacked? E.g. International long distance saver with US unlimited?
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Goran, Mobile Master

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That's right. Keep in mind if you don't have unlimited minutes or don't call during unlimited times it will tsk up your daytime minutes as well.
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bonita

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I went to the koodo counter at the mall yesterday (sept 28th) and got the home room service! My sevice agreement says that it's $20 per month ... but isn't koodo doing a $5 promo for 12 months?

The service rep there said that was the only option showing on her screen ... but she later did the calculation with the promo rate (even though the service agreement i receiver via email still says $20 per month)

Am i paying $20 or will i see the $5 on my bill in october?
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Sophia, Mobile Master

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You can also add the unlimited calling addon to the UK for $20/month, if you call very often, Elaine.
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Elaine

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I'm confused, do I have a limit of minutes on my home phone?
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Timo Tuokkola, Mobile Master

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No. The wireless home phone plan includes unlimited Canada wide calling. For an extra $3 a month you can call the UK for $0.05/minute ,or for an extra $20/month you can get unlimited calling to the UK. You'd need to be spending at least 400 minutes on the phone to the UK for the unlimited add on to make sense though.
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bonita

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I went to the koodo counter at the mall yesterday (sept 28th) and got the home room service! My sevice agreement says that it's $20 per month ... but isn't koodo doing a $5 promo for 12 months?

The service rep there said that was the only option showing on her screen ... but she later did the calculation with the promo rate (even though the service agreement i receiver via email still says $20 per month)

Am i paying $20 or will i see the $5 on my bill in October?
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Ranjan, Official Rep

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Hey Bonita - you should see the credit applied once your bill is ready in self serve. Your plan rate is actually $20/month, which is what you'll see after the first 12 months, but a credit gets applied to that monthly until then so that you get the promotional rate of $5/nth.
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bonita

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I just got my first bill for my home phone and am shocked with my bill (in a bad way). I started the service after the billing cycle started but it was still when koodo was doing the $5/month promo ... but yet i didnt get the discount on the first month! :(

I started the home phone service on sept 28 but i was charged $16 for partial charges ($20 wireless home phone UL (sept 28 to oct 21)). And then only $5 for the next month. Total of $21 + tax

The lady at the koodo counter told me my first bill should only be around $9 something.
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Ranjan, Official Rep

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Hi Bonita - let me look into this for you and report back tomorrow.
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bonita

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Hi Ranjan. Just checking to see if there is any update on this. Thanks
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Ranjan, Official Rep

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Hi Bonita - not yet, but I'm confident I'll get put in touch with the right person/team soon. Will provide an update as soon as I have one.
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Melissa, Employee

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Hi Bonita! Take a look at your amount due on your self-serve account, you'll see the corrected amount due :).  Thanks for your time! 
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bonita

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Thank you
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Elaine

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I have just received my first bill also, $18.00 partial charges and $5.00 and I too signed up before the end of September. Help please :)
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Terry McCormick

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Is this plan for $5 still available?
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David, Mobile Master

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It appears not, though it might be back in the future.
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Fred Doyle

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Wireless Home Phone Hub not carried at Koodo store North Battleford SK - they say their a 'limited agent.' Is it possible to purchase HUB & SIM from another Koodo location over phone and have equipment mailed to me? [ I'm a current Koodo cellphone customer ]
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psfl

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I understand the wireless home phone and the set up ...but my question is what are you using for your internet.
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David, Mobile Master

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Copper, Fibre, and in a few rare cases cellular data.
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Trevor

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Currently I'm paying Koodo for cellular service and monthly tab installments but I want to know if it's possible to have the Koodo home phone instead of the cellular service. Can I pay down my tab and only have the Koodo home phone payment every month?
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Paula

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Can I get the wireless home phone without any other service from Koodo? (no cell phone or otherwise)
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Sophia, Mobile Master

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Yes, absolutely Paula. No strings attached, no other services necessary.
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Linda

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Does the Koodo home phone program work with a fax system? I have a separate line and I am considering changing both home line and fax line?
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Allan, Mobile Master

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https://www.koodomobile.com/help/101-...
"Texting, data usage or faxing are not included"
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Fred Doyle

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Find this model very good and half the price of a landline phone monthly rate. Also half the rate of a basic cellphone plan.

It's semi-portable within town as only needs an AC plug-in and landline/wireless handset to plug into the unit.