When i go into self serve usage to view all texts for the day its showing i was receiving and sending texts in middle of the night. The times are not accurate. This self serve sustem sucks. Help please
No theres noway anyone could of used my phone thru the night im single. Shows i was texting up intill almost midnight lastnight and i was in bed by 9:30 and the persons number listed that supposedly was texted at those times i stopped texting her at 6:30 pm lastnight. There always seems to be a problem with the self serve. Im quite frankly getting fed up with koodo and this self serve
The same thing is happening with me. It also shows the same usage text pattern over the past few days in the middle of the night. It appears to just copy it from day to day. Last week the detailed airtime usage didn't display past the first page and I phoned them after a week and they finally fixed it. I too am very frustrated with Koodo's self serve usage feature. It malfunctions regularly but this texting usage glitch is ridiculous. Koodo please fix this.
Ahh okay, mine are about 5 hours off as well. They were just doing some system upgrades last night so it could be possible someone accidentally set a general time zone for this rather than a local. Hopefully a Koodo rep will step in here and be able to flag it down with the dev team or give us some further detail.
I hope so as im always checking the selfe serve usage. Phone calls seem to be accurate. And nancy i had the same thing last cycle where it didnt display past first page. Koodo fix this cmon. We are valued long term customers. We are always referred to the self serve. So have it working properly for us geez smh