What is happening with the self serve

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  • Updated 1 year ago
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When i go into self serve usage to view all texts for the day its showing i was receiving and sending texts in middle of the night. The times are not accurate. This self serve sustem sucks. Help please
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Sarah Giorgetti

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Posted 1 year ago

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Allan, Mobile Master

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These should be accurate. Are you looking at the right day, time and could someone happen to have used your phone over night?
(Edited)
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Sarah Giorgetti

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No theres noway anyone could of used my phone thru the night im single. Shows i was texting up intill almost midnight lastnight and i was in bed by 9:30 and the persons number listed that supposedly was texted at those times i stopped texting her at 6:30 pm lastnight. There always seems to be a problem with the self serve. Im quite frankly getting fed up with koodo and this self serve
(Edited)
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Bernard, Official Rep

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Honestly Sarah, if you don't think we served you well, I would likely feel the same way. Not sure what you mean by "there is always seems to be a problem". Maybe our "self serve system sucks" on occasion, like this one, but as you can see we tend to it very quickly.

There are lots of things that suck in life. :-) Here is just the top 10:

 1.Mondays.

2. Opening a pack of Starburst and getting all lemons.

3. Finding a great parking space but then realizing that you won’t fit.

4. Getting a gift from your grandma but finding out it’s a Nickelback CD.

5. Winning a radio contest and finding out it’s for Nickelback tickets.

6. When your monitor is broken on your flight and you forgot to bring a book.

7. Having to pee really bad when you’re stuck in traffic.

8. Waking up before your alarm goes off.

9. Getting an unexpected check followed by an unexpected bill.

10. When your taco shell breaks
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Allan, Mobile Master

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This just made my day so thank you very much for this.
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David, Mobile Master

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At least you get your nickel back.
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Nancy

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The same thing is happening with me. It also shows the same usage text pattern over the past few days in the middle of the night. It appears to just copy it from day to day. Last week the detailed airtime usage didn't display past the first page and I phoned them after a week and they finally fixed it. I too am very frustrated with Koodo's self serve usage feature. It malfunctions regularly but this texting usage glitch is ridiculous. Koodo please fix this.
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Allan, Mobile Master

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Ahh okay, mine are about 5 hours off as well. They were just doing some system upgrades last night so it could be possible someone accidentally set a general time zone for this rather than a local. Hopefully a Koodo rep will step in here and be able to flag it down with the dev team or give us some further detail.
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Sarah Giorgetti

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I hope so as im always checking the selfe serve usage. Phone calls seem to be accurate. And nancy i had the same thing last cycle where it didnt display past first page. Koodo fix this cmon. We are valued long term customers. We are always referred to the self serve. So have it working properly for us geez smh
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Bernard, Official Rep

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Sarah/Allan can you pls check if things are back to normal?

Sarah, what they were you looking at? The 11th? The latest text I see now for you is just before 11 in the evening.  
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Allan, Mobile Master

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Nope, it says the last text i sent was 16:54 but i sent it at 11:54.
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Bernard, Official Rep

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Ok Allan, I will log a ticket for checking the issue out. Thanks!
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stillgolfing

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Self Serve defaulted to some other time?  Maybe Grenich Mean if you are in Central Time Zone?
(Edited)