On the monthly bill, every second month there is a substantial charge labelled "balance forward from last bill", and it nearly doubles my monthly charge. What is this charge?
What dates were the payments made? As it indicates in the last paragraph on the may bill, if the payments have not been received by koodo by the 27th of the month they will not be reflected on the next bill. Please note that anything other than a credit card payment will take at least two business days to be posted to koodo's systems, with some types of payments talking significantly longer.