What if your not approved?

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  • Question
  • Updated 5 months ago
I just put this order in and it says that it has to be approved so I'm wondering if its not will the money the took off my debit card for a sim card be refunded? Thanks for you help.
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Susan Baker

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Posted 5 months ago

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Mats

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 If the order is declined you for sure should get your money back. It would be theft on their part if it wasnt.
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Ivan, Mobile Master

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What was your order for? New phone on tab?
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Susan Baker

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No I have a phone its for a month plan
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Dinh, Mobile Master

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@Susan,
I think they only charge you when they "approve". If there is a problem, there should be an immediate refund.
(Edited)
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Mats

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They do charge before it is approved like she said in her question. I dont know why they do this as they should only charge you after it has been approved. This way if they want to decline it for whatever reason nothing else has to be done(like giving the person their money back).
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Dinh, Mobile Master

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@mats: I don't think they took her money yet. There was properly a "pending" purchase recorded to her card (she mentioned about a "debit card", which wasn't a valid mean of purchase, btw)
(Edited)
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Susan Baker

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@Azure They took the money from my visa debit card it shows up on my online banking.
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Dinh, Mobile Master

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@Susan: then you should be good, no need to worry. They properly needed an actual agent to activate the SIM for you before sending out.