What happens with my old phone once extended warranty is activated?

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My S6 was dropped and the LCD "leaked". It is covered by extended warranty and I called to get my phone replaced. This went good until I was told to transfer my old phone's memory to my laptop. But my laptop keeps telling me the phone is not responding. I cannot unlock the screen because it is not visible due to the cracked LCD. I tried findmymobile.samsung.com but I was not hooked up to the internet when it cracked. Can koodo or samsung somehow get the memory off my phone for me?
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Castin Anger

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Posted 2 years ago

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Chadwick, Mobile Master

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Once your old phone is sent in, and they deem itnot repairable, they will send u a new one that is factory spec'd. If your unable to get your stuff off it, its going to be lost. There are many stores that can sometimes pull the stuff off. Try a Telus/ or Koodo booth as I have done this in the past for contacts and things.
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Castin Anger

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I have my contacts synced to my google account, I am just worried about the pictures.
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Chadwick, Mobile Master

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Call around to stores. Cell repair shops and computer stores. Someone may be able to help. As Mathieu States below. Best to set those to auto sync or back up to google drive every so often.
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Paul Deschamps, Mobile Master

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With the extended warranty they will send you another phone not the one you had, it will either be the same model if they have a refurbished one in stock or if not it will be one of comparable specs. They then repair your phone and wipe it and send it to the next person who makes a claim.
Some will even send you the new oh one before you even send yours in so your not without a phone
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Mathieu, Mobile Master

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Hi Castin,

Most likely not. At this point it sounds like there is some internal damage to the phone itself, especially if the phone is not being recognized by the computer itself. Your data might very well be lost at this point. In the future, consider backing up the phone to Google Drive or turn on every synchronization option available :P 
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Goran, Mobile Master

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Sadly I agree with both Chadwick and Mathieu. Even the backup programs used as part of rooting requires a computer to regocnize the phone. You can try another computer, or port, and cable and see if it makes any difference. If it still won't recognize the phone I am sorry to say short of paying a LOT of money to get it recovered professionally from the type of equipment that can pull data from any device and even several rewrites, your data is as good as gone.

And to prevent this from happening again, definitely set up regular backups and synchronization.
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rikkster, Mobile Master

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If any sort of locking mechanism was used to prevent unauthorized access to the phone, (e.g. fingerprint, lock screen pin code or pattern), the phone won't allow transfer of files until your fingerprint and/or lock screen code is entered. If the phones' battery is depleted, the lock screen pin code used when setting up fingerprint access will have to be entered as fingerprint access won't work.

Samsung Smart Switch might be able create a backup of your files, but it too may prompt you to unlock the device. This application will at least provide the necessary drivers so that your computer can communicate with your S6, which in turn, might allow access to photos stored internally on the S6. You can perform backups, restore the device and get device software updates using this software. Recommended you use this software if and when you get your replacement.


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