What happens to my phone number if I cancel my account for a specific amount of time, and I don't want to put my account on seasonal hold?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
What will happen to my phone number if I cancel my account for a specific amount of time, and I do not want to put my account on seasonal hold? I want to get my phone number back later, whether I go with Koodo, or another provider.
Photo of Clint

Clint

  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Kelvin

Kelvin

  • 1,300 Points 1k badge 2x thumb
Your number will be reserved for up to 90 days to give you sufficient time to reactivate your service.  After 90 days from the day the service is cancelled, the number is released and anyone can take your number. You may need to choose an in market plan if your plan is no longer available.
(Edited)
Photo of Clint

Clint

  • 80 Points 75 badge 2x thumb
So there's no way I can keep it without paying for it, for more than 90 days?
Photo of Kelvin

Kelvin

  • 1,300 Points 1k badge 2x thumb
Unfortunately  there is not, if you are looking to keep your number active for more than 90 days, you will need to pay $15 plus taxes for your monthly rate plus any tab charge applicable. This only works for six months. Another option if you do not have a tab owing is to port in your number to a prepaid service and port back to Koodo Postpaid when you return. You will need to open a new account for this procedure
(Edited)
Photo of BobTheElectrician

BobTheElectrician

  • 67,488 Points 50k badge 2x thumb
You can also port it out to a VoIP service (eg: VoIP.ms or CallCentric) but there are still some charges attached. There is no way for you the hang on to the number for free indefinitely.

This conversation is no longer open for comments or replies.