What happened to my upgrade?

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  • Question
  • Updated 1 year ago
In late March I upgraded my plan in order to take advantage of the free upgrade to a Galaxy 7S. I've not seen the phone or heard anything from Koodo.
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Rob

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Posted 1 year ago

  • 1
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Goran, Mobile Master

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You completed the orders and never got a confirmation email yet? If you give your order number here an employee can look into it or you can just contact the webstore at koodo.webstore@koodomobile.com
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Rob

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Actually never got a confirmation either. Did everything online and checked off 'add to my bill'. 
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titaniumtux

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@Ranjan thank you for sharing that explanation. Although I have limited experience with the webstore (only ordered one device via webstore so far), it's good to know that a $0 upfront device will still validate via credit card. Question for you...if there's no credit card on file, would it be necessary to add one first, then order the device with credit card validation in order for the webstore order to be successful? Would be nice to know.
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Ranjan, Official Rep

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@titaniumtux - no need to add a card if you don't already have one linked to the account; the check is to validate that the name and address associated with the card matches that on your Koodo account. Just an extra security check.
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titaniumtux

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@Ranjan: thank you, I just learned something :D

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Rob

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@Ranjan, sure, I would still like to take advantage of the offer if possible. Thank you.
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Ranjan, Official Rep

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Sounds good, Rob. Let me find out how and when the offer will be reloaded to your account so you can go ahead and complete the purchase online. Will report back once I have this info.