What does Equipment exchange mean?

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  • Updated 1 year ago
I am a new costumer to Koodo, I was with Telus before, so I just got my bill for my iPhone SE, and I have no idea what "Equipment Exchange, Equipment Exchange - CR" means, it's charging 10$ each for those and my plan is supposed to be 40$/month. Please get back to me asap and let me know what this is. Thank you.
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Michelle Smith

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Posted 1 year ago

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Goran, Mobile Master

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Did you exchange your phone at all? The CR should refer to being credited, so it shows that you were "charged" and that you were given a credit of the same amount, meaning you had no additional charge. Is your bill not 40 dollars plus a pro-rated amount as explained here?
http://help.koodomobile.com/help-videos/koodo-101/Your-First-Bill