What do you do when you have a network outage in the middle of the night?

  • 1
  • Question
  • Updated 3 months ago
  • Answered
I believe there is a network outage but Koodo technical support is down. What are customers supposed to do?!
Photo of Osman

Osman

  • 150 Points 100 badge 2x thumb
  • frustrated

Posted 3 months ago

  • 1
Photo of Mats

Mats

  • 24,756 Points 20k badge 2x thumb
Wait till the outage is fixed? Not too sure I understand your question.
Photo of Robert

Robert, Mobile Master

  • 109,454 Points 100k badge 2x thumb
Pray the gods OR restart your phone. Except of that, nothing much you can do.
Photo of Ranjan

Ranjan, Official Rep

  • 31,356 Points 20k badge 2x thumb
Osman, I'm not seeing any reported outages overnight on our side. Could it have been a phone specific issue? Is everything up and running now?
Photo of Osman

Osman

  • 150 Points 100 badge 2x thumb
Everything is working now but all 4 of our Koodo phones stopped working. Incidentally our bell home internet conked out as well. If it wasn't for one Rogers cellphone we would be completely disconnected. The horror!!
Photo of Osman

Osman

  • 150 Points 100 badge 2x thumb
My mistake .I was looking at Fido internet support. 
Photo of Dennis

Dennis, Mobile Master

  • 201,104 Points 100k badge 2x thumb
Koodo uses the same towers as Telus.  You can always contact them to report an outage
Photo of Dennis

Dennis, Mobile Master

  • 201,104 Points 100k badge 2x thumb
Koodo uses the same towers as Telus.  You can always contact them to report an outage
Photo of Osman

Osman

  • 150 Points 100 badge 2x thumb
I did. They said they can't help me because I'm a Koodo customer
Photo of Dennis

Dennis, Mobile Master

  • 201,104 Points 100k badge 2x thumb
That's stupid.  Next time just post on social media
Photo of David

David, Mobile Master

  • 96,222 Points 50k badge 2x thumb
If you want 24/7/365 coverage, you need redundant systems, and even then you will not likely exceed 99.99% uptime.
The first tier carriers offer 24 hour technical support. Shorter hours come with the territory with a bargain carrier.