We're currently making system upgrades. Please contact us for assistance.I found my old phone so no longer in a panic but I still would like to be able to change phones soon before the time runs out on my other phone's SIM.
If Both the phones take the same sized sim just pull the batteries and swap the sim from your old phone to the one you'd like to use
if they do not use the same size sim:
you'll have to buy the correct sim size from your closest Koodo location< call customer service and let them know Self Serve is down, they will be able to take it from there!