what do you do when KOODO on line is down for some reason?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
How to deal with self serve problems when Self Serve is off line for some reason.
Photo of Penny


  • 686 Points 500 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 101,110 Points 100k badge 2x thumb
You can either wait if the problem is not an emergency or call them at *611
Photo of Melissa

Melissa, Employee

  • 11,708 Points 10k badge 2x thumb
Hey Penny! What's going on with your self-serve? No issues have been reported.  Let us know!
Photo of Penny


  • 686 Points 500 badge 2x thumb
When I log in and go to selfserve and click on the link at the bottom to "change phone" I get this.... (I just copied and pased this off the exact place in selfserve. It has been like this for at least 2 days)
Change Phone

We're currently making system upgrades. Please contact us for assistance.

I found my old phone so no longer in a panic but I still would like to be able to change phones soon before the time runs out on my other phone's SIM.

Photo of Shay


  • 212 Points 100 badge 2x thumb

Hey Penny!

If Both the phones take the same sized sim just pull the batteries and swap the sim from your old phone to the one you'd like to use

if they do not use the same size sim:

 you'll have to buy the correct sim size from your closest Koodo location< call customer service and let them know Self Serve is down, they will be able to take it from there!