What do I do with my esecuritel warranty?

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  • Updated 5 months ago
I have a esecuritel warranty and when I look them up it goes to brightstar. Tried putting my phone #, SN and IMEI number in none of them showed anything. My s7 is not working well both a broken screen and charging port
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Dylan Guenther

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Posted 5 months ago

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Allan, Mobile Master

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Are you referring to the Koodo Phone Protection Plan?
If so they use this:
https://www.phoneclaim.com/koodo/
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Dylan Guenther

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The email I received almost 2 years ago was from esecuritel but Ill give that link a try. When I went in to the shop I bought it from they told me I had no warranty but my email clearly states an active plan untilĀ 7/16/2018
(Edited)
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Dylan Guenther

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So I put a request in and they said they will be sending a phone but they didnt even confirm a warranty? Do you have any info on how that works I wouldnt want to get charged $800 because of it not being valid with them
(Edited)
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Dylan Guenther

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nvm its all cleared up now thanks for the link