What do I do when my account is cancelled

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Photo of Ron Hanley

Ron Hanley

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 101,414 Points 100k badge 2x thumb
Hello Ron.

Once your account is cancelled because you wanted it cancelled, you make sure you pay your last bill and you can then leave Koodo pean in mind
Photo of Ron Hanley

Ron Hanley

  • 80 Points 75 badge 2x thumb
I'm a prepaid customer and hadn't used my pH for a while I went to put time and my account was cancel led. Can I activate it again? N how ?
Photo of Mayumi

Mayumi, Mobile Master

  • 111,232 Points 100k badge 2x thumb
If it's more than 90 days since your last top up, then you will need to get a new sim card.
When was last time you topped up your account?
Photo of Daniel

Daniel, Employee

  • 5,574 Points 5k badge 2x thumb
Hi Ron!

Mayumi is right! If your base plan expired more  that 90 days ago, your sim card won't be functional anymore and you'll need to buy a new sim card and choose a new number

But if it's been less than 90 days, that means your phone is in "suspended" status. To reactivate the line, just top-up online in your Self Serve account.

Hope that helps :)