What do I do about phone freeze?

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  • Updated 1 year ago
I have an older Samsung slider phone, (maybe an Array?) that I purchased second hand.  I also have a Dragon Touch phablet.  I opted for Koodo prepaid and was told the phone was contract free (has Telus logo on start up  and had been used the same way.  My sims card fits both, but I would prefer the phone as it is smaller, easier to use.    However, my screen says Phone Freeze.  SIM unavailable.  Contact your service provider.  What does this mean and what can I do.  I always get great answers and feed back on this sight and I truly appreciate it. 
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Bobbi

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Posted 1 year ago

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Goran, Mobile Master

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Can you open up the back of the phone, take the battery out, and see what model the sticker says it is? It might help if it literally says "phone freeze" to figure out what to do, if there is anything to do.
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Bobbi

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Does this help/


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Goran, Mobile Master

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Sorry I should have specified. I meant so you could see the model number to tell us.
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Bobbi

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*sensitive information
(Edited)
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Robert, Mobile Master

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The picture above contained sensitive information Bobbi and since this is a public forum, I wouldn't post the IMEI on here. If you can take another one only with the model number it would be appreciated. Anyways the picture you took was too blurry to see the model number written on top left corner.
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Bobbi

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SGH-A667T
(Edited)
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Goran, Mobile Master

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Ok so this is interesting. A phone freeze is a type of lock on a phone that Samsung phones used to have. If it's formerly a Telus phone, some really older Telus phones didn't automatically work on Koodo like is the case now for some years. You can either search for a phone freeze code provider third party like on eBay or just googling or contact Telus about getting it.
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Bobbi

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Thanks Goran.  Not exactly what I wanted to hear, but helpful none the less.  :)