What do I do

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  • Updated 9 months ago
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What do I do when someone calls here saying they are from Koodo and that my husband has an outstanding account but he doesn't have an account or at least he's not the account holder? I do everything online and am up to date with everything.
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Jocelyne

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Posted 9 months ago

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Goran, Mobile Master

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Sounds off. What else did they ask you? What number showed up? Send a private message to Koodo via Facebook Messenger or DM via Twitter and confirm that you do have an outstanding balance just in case.
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Allan, Mobile Master

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I was thinking it couldve been a previous account that has since been cancelled.
But yes i agree, contacting Koodo is the best option.
(Edited)
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Jocelyne

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I've contacted Koodo and that number doesn't belong to them. And after having done a quick Google search, seems like many people are receiving a call for the same reason. 
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Robert, Mobile Master

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Then I would suggest to file a complaint at the CRTC (I think that's where I filed a complaint las time).
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Jocelyne

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They didn't call his cell. They called our landline phone.
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Robert, Mobile Master

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O think it applies to landlines as well. Mine was a spammer that called my landline

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