What are the customer service hours when phoning 611 and want to talk to someone live? I live in Ontario

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  • Updated 1 year ago
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tj g

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Posted 3 years ago

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Mathieu Carrier

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Hours of operation (Eastern Standard Time):

Monday − Friday: 9am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
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Ivan, Mobile Master

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Update to this:

It's now local time, not EST.
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Timo Tuokkola, Mobile Master

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It actually always was.
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Ivan, Mobile Master

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I thought that may be the case, but I had no way of checking what the webpage said a year ago.
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tj g

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Thanks Mathieu!
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Rhonda Donley

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Thanks. Koodo, if you bother to read these posts, please add this information to the recording that tells us the call centre is closed,. Directing us to call back during regular business hours without telling us what they are is very annoying.
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Melissa, Employee

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Hey Rhonda! Please feel free to start a new conversation on the Koodo Community if you need help, our members are here to help 24/7! Also, most changes can be done for free on self-serve http://koo.do/1TlXgoX and you can also view all your account information such as your bill, plan and usage history which is also available 24/7. Thanks!
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Ivan, Mobile Master

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Rhonda has a solid point. It's not hard to add that extra bit of info to the recording.
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Rhonda Donley

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Actually the issue I need help with can't be dealt with online through your (very limited) self-serve system because it's related to charges that shouldn't be on my bill. I shouldn't have to search through the forum to find out what the call centre's hours are. It should be readily available on the website or included in your chatty "sorry we're closed" message. This also does not warrant starting a new conversation since its directly related to the initial question; don't know why you'd suggest that.
(Edited)
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Goran, Mobile Master

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It is available on the website although not very clearly. Bottom of koodomobile.com is Contact Us like with most company websites. Select Call us, and at the bottom of the list of charges is Call us again, it'll give you the number and hours.
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Greg Hamming

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the website is not correct though.   Calling at 9:25am my local time and being told that it is closed.   Would be nice to know when it opens so that I can call back then instead of trial and error.

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