What are the customer service hours

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  • Updated 3 weeks ago
I am unable to upgrade my phone online. It says to call in. What are the customer service hours as they are apparently closed now.
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Lisa

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Posted 3 weeks ago

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David, Mobile Master

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From the Contact Us link at the bottom of the page:
Hours of operation (local time):
AB, BC, MB, ON, QC, and SK
Monday − Friday: 9am - 9pm (local time)
Saturday & Sunday: 9am - 7pm (local time)
Atlantic
Monday − Friday: 10am - 10pm (local time)
Saturday & Sunday: 10am - 8pm (local time)
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Lisa

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I'm in BC and it's 6pm and they are closed. The contact us link for me just brings up community questions.
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Allan, Mobile Master

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Alternatively is there anything we can help with here?
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Dinh, Mobile Master

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I am in BC too, just dialed 611, hit 4. The automated voice said the wait time is 30minutes. It 6.28pm. I don't think they closed early today.
(Edited)
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David, Mobile Master

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Do you have a non-BC phone number? If so your calling times may be ties to your area code.

Choose ‘Call Us’ from the selection box at the top, and scroll to the bottom of the page to find calling times.
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Bernard, Official Rep

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What exactly are you trying to do Lisa? Upgrade to a new phone or add another line to your account? Do you have a screenshot of the error message you are getting?