Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members.
Last month I switched my billing to pre-authorized debit via my bank, instead of using my credit card. Stupidly, I forgot I had done this and transfered money to the card as I had in the past.....Understandably, Koodo and my bank both dinged me for being NSF. I get it. What I don't get is why Koodo, who texted me a 'Heads up' that my E-Bill with the extra charges could be payed by Nov. 26th and then they debit my bank account on Nov. 18th, which...you guessed it....results in more NSF charges from the bank ($45). Is this right? The Koodo customer support rep I spoke to on the phone said they're entitled to withdraw their fees 10 days prior to your due date...What am I missing here?