What add ons do I need for roaming in Europe?

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Just arrived in France, bought the $15 roaming text package, but it's not picking up any signal.  I've read I need two add ons to get roaming to work, what are they?  Just want to be able to send/receive a couple texts until I'm able to get a German phone. 

Thanks! 
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Jess Lloyd

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Posted 3 years ago

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Yannick

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Hi Jess, with the $15 roaming feature, you don't need to add the two other features as they are automatically included. Since you arrived, did you power cycle your phone? This helps! If you did, can you search manually for a network? Just to let you know, it can take a few minutes and you might have to try a few times before it finds a provider :) Thank you! 
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Jess Lloyd

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Hello, 

I've done literally everything I could think of in the last 48 hours to get this phone to work.  It still says "No Service"  Who can I speak with (without phone) in customer service/tech support? 

Thanks, 
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Melissa, Employee

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Hey Jess! Can you please check your phone again to see if it's now working?  Are you able to use Wi-Fi?  Keep us posted!
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Jess Lloyd

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Quick secondary question, how can I tell if my phone is unlocked? 
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Ivan, Mobile Master

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If you bought it from any carrier and it isn't a Nexus, it's not unlocked. Otherwise, you need to insert a different carrier's SIM card. Your phone will inform you if it's locked.
(Edited)
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Jess Lloyd

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As soon as I turned off airplane when I was in WIFI to get this email it picked up a signal.  Success!  thank you! :) 

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