We're unable to process your request

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  • Updated 4 years ago
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Hi, I have tried over and over again to log into my account using the mobile app, but to no avail. All i get is the "We're unable to process your request. Please try again later" message. If I try to log into the website from a computer, all I am able to do is change my email address, password, security question and linked accounts. There seems to be no way to see my usage. I've tried in both Google Chrome and Firefox, but they are the same.

Is there something i'm missing here?

Thanks in advance to anyone that can help.

Sean
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seAn Buchanan

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Posted 4 years ago

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Zaphod Beeblebrox

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The account was somehow set up as an account manager. Call Koodo and they can fix it up for you.
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Timo Tuokkola, Mobile Master

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You're setup as a manager, not an owner. Call customer service, they need to straighten things out from their end.
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seAn Buchanan

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Call them at what number?
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Zaphod Beeblebrox

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1-866-995-6636....
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seAn Buchanan

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Thank you so much
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Chad Burr, Mobile Master

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*611 from your Koodo phone
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Timo Tuokkola, Mobile Master

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Had to sign in before it would post my answer.

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