Went $10 over data plan after being told I had used 95%

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I received a text saying that I had used 95% of my data plan. I didn't use my phone again, and an hour later I got another text saying I had used $10 over my plan. Why is that?
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Anna Chatterton

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Posted 4 years ago

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Daniel Kim, Mobile Master

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Maybe the text was delayed, or if you left data on even if you didn't use the phone it could have updated backgrounds apps,etc. I suggest calling koodo and if you speak to them calmly about the matter, you might be able to get a refund on the charge, CS has been very forgiving in the past and i bet they will continue to do so! :)
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Text messages are typically sent in real time, but they do have the tendency to delay time from time; kind of like e-mails. It sounds like even though you didn't continue to use your phone, you left your data on. If you don't turn your data off after reaching that 95% warning, apps like games can still use data even if you aren't using the apps. Koodo Customer Care will check your usages to see if you would be elidgable for a credit on that 10 dollar overage. If you've been a good customer they usually don't have an issue with helping you out. :)
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Chris Petersens

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It's not the text that was delayed. Most phone companies don't yet have real time tracking of your data. Especially if you watched a video or downloaded something it easy to go over. Use an app to track your data. It tracks it through your phone as opposed to the network.
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Rocky Balboa

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I'd monitor your cell phone data on self serve and rely less solely on the text. Sometimes the text is not up to date but is just used for your own reference. Self serve is updated per MB so I'd suggest using that or the Koodo mobile app to prevent further overage on your bill.

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