'Welcome to Koodo Pre-Paid' Email, I'm not signed up for prepaid

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  • Question
  • Updated 3 years ago
  • Answered
I just received an e-mail welcoming me to your Koodo prepaid program. I did not sign up for the prepaid program. I have a tab and a monthly plan, however the email shows my information (phone number, name, etc.)

Is this some sort of marketing email or did someone use my information to sign up for a prepaid plan?
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J M

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Posted 3 years ago

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Jordan Stevens

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Official Response
Hi J M,

Our apologies for the message that was sent in error. Nothing has changed to your account and your personal information is safe.

Please ignore the message and you should, if you haven't already, get a message with further details about the issue.

Thanks for your patience and understanding.