Welcome email even though I'm a long-time customer

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  • Updated 3 years ago
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I recently received a "Welcome to Koodo Prepaid" email, even though I've been a Koodo prepaid customer for over two years. Why is this? My account hasn't changed and I haven't added any services this month.
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AJ Dixon

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Posted 3 years ago

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Photo of Voyager


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You're not the only one. There are half a dozen threads on the same topic here.
Photo of RudyW


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I have to say the fact they are responding to customers this quickly here makes it less painful. I got the email too.:-)
Photo of Curtis


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Hey AJ,

Sorry for the headache, that email was indeed a glitch. We're investigating the source right now. You can ignore the email.

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