Weird extra costs?

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  • Updated 4 years ago
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My plan is supposed to cost $ 40 per month, but my bill says I have to pay $ 54.40 for Mobile services. I don't understand what the extra $ 14.40 is for since I've stayed under my data, message and call limits..?
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Kaisa Arkkila

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Posted 4 years ago

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Timo Tuokkola, Mobile Master

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Did you just sign up? If so it's a prorated charge for the first partial month of service.
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Ahmad

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Is this your first bill? It's proration.

https://www.youtube.com/watch?v=oE9Ti...
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Kaisa Arkkila

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No, this is now my second bill. The first one was $ 58.80 or something like that..
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Peter

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Hi Kaisa,

If you look through the bill, there should be a break down of the extra charges. If there appears to be a mistake, please give Koodo a call.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
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Luke Cacame

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Page 3 usually has the extra charges listed
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Robert, Mobile Master

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You could call as Peter suggested. Or you could simply post your pill here (WITH NO PERSONAL INFO) and we could try and explain it to you

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