Website Won't Allow Me To Add 5 Essentials

  • 1
  • Question
  • Updated 11 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

So I just switched to Koodo from Telus about a week ago and just found out about 5 Essentials. I'm trying to add them through the website (don't feel like paying $10 over the phone and I'm over my minutes anyway), but the page won't load. I click on Self Serve - Mobile Services - Five Essentials - Add Five Essentials, but the minute the 'Add Ons' page loads, it immediately redirects back to the previous Mobile Services page. This has been happening for the past 3 days on multiple devices. I'm getting annoyed, any ideas?
Photo of Samantha

Samantha

  • 70 Points
  • Annoyed

Posted 11 months ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,412 Points 100k badge 2x thumb
Hi Samantha that addon is no longer available. Those who have it have it and those who don't can't get it unfortunately.
(Edited)
Photo of Allan

Allan, Mobile Master

  • 62,392 Points 50k badge 2x thumb
Many found that a plan with unlimited minutes is more useful than the 5 essentials add-on was.
(Edited)
Photo of Robert

Robert, Mobile Master

  • 106,940 Points 100k badge 2x thumb
Also, the 5 essential is still there just because some people still have it. Removing it from the website will cause them problems.

This conversation is no longer open for comments or replies.