we are now Jan 2 but date of usage update is Dec 12. Why is it not updated to date.

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  • Updated 5 years ago
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Data Usage not uptated.
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Rose-Ella Caissie

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Posted 5 years ago

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Rocky Balboa

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You might have to provide more details. We're you refering to your self serve data useage?
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Zaphod Beeblebrox

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How are you going about accessing the usage? Koodo app or website?
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Dennis, Mobile Master

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For me It's updated to Jan.1, 2014 9:34pm on both my app and the website.

If you are using the website make sure you are slecting Current Bill on the drop down and not Last Month
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Rose-Ella Caissie

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Current bill only gives me last month bill.
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Dennis, Mobile Master

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This is what my self serve looks like for data usage.
If your data usage is not updating you will need to call Koodo and they will need to looking your specific account for you. *611 on your Koodo cell

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Zaphod Beeblebrox

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It is quite possible thet Koodo would need to reset the entire account. You won't lose any information, you would just have to set up the profile as if it was the first time.
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Rose-Ella Caissie

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Thanks. I will contact them
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Chris Petersens

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It's updated on all of our phones as well.
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Rose-Ella Caissie

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Mine is still showing the same message. "updated Dec.22@ 5:32
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Ivan, Mobile Master

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Not here:



Based on the responses here, it doesn't seem like anyone else is able to find this. I'd advise you to call in and see what a customer service rep can do on their end (611 from your Koodo mobile).
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Rose-Ella Caissie

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I will call them. Thanks

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