We have an unlocked Iphone from Europe and a Koodoo plan. How do I cancel the plan online and start it again in 5 months?

  • 1
  • Question
  • Updated 9 months ago
Cancel Koodoo plan. We an unlocked Iphone.
Photo of Herman Scholten

Herman Scholten

  • 72 Points

Posted 9 months ago

  • 1
Photo of Erwin

Erwin

  • 23,576 Points 20k badge 2x thumb
You will have to get in touch with Koodo through customer service or Koodo’s Facebook. Have you considered Seasonal Hold as well? I believe it is $15/month up to 6 months and it will retain your your phone number. If you choose to go this route you will have to get in touch with Koodo the same way as cancelling.
Photo of Allan

Allan, Mobile Master

  • 62,876 Points 50k badge 2x thumb
Herman, here's everthing you need to know about seasonal holds:
https://www.koodomobile.com/help/keep...
(Edited)
Photo of Goran

Goran, Mobile Master

  • 97,818 Points 50k badge 2x thumb
Another option of you care to keep your number is to port to a VoIP service as there's usually a one time porting fee and isuch cheaper than 15 x 5 =75 dollars. Then you can still use the phone number via WiFi or data to send / receive Canadian calls. Then you avoid having to speak to Koodo if you port out for the 5 months.
Photo of Jan Hope

Jan Hope

  • 4,356 Points 4k badge 2x thumb
@Herman

It always comes to the same question. Do you have currently a good plan with Koodo? With Seasonal Hold you will retain your number but lose your Plan. Goran's suggestion is pretty good but either way you will lose your plan.