We got US 10-day roaming. Kid &phone in US two days ago and it saying 90% of data used but she has been on wifi most of the time. Why?

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We got US 10-day roaming. Kid and her phone wen went to US two days ago and it saying 90% of data used but she has been on wifi most of the time. Why?
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Shelleena

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Posted 1 year ago

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David, Mobile Master

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If she didn't turn off the apps she normally uses, they would continue to operate on Cellular data just as they do at home. How much data does she normally use? Did she use mapping software at all?
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Shelleena

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She is familiar with closing all her apps and says she has. She hasn't used mapping at all. She typically uses 1.5GB /month.
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Allan, Mobile Master

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It is possible for apps to run in the background even if you close them. Apps with notifications (facebook for example), will run in the background and when you get a notification it uses data.
Also, if a wifi signal gets too poor some phones will automatically switch to data if it's enabled. So you may have been switched to data and not have noticed.
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Shelleena

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UGH...possibly! That may have been what happened that she didn't notice poor wifi
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Allan, Mobile Master

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Here is some info on how to turn it off so you don't run into this next time!
iPhone: https://support.apple.com/en-ca/HT205296
Android: It's a little different for every device but it will be something on the lines of:
Settings, WiFi, Advanced WiFi, Switch to Mobile Data (Smart Switch, etc.)
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Shelleena

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And...she says while in Washington DC, it showed she was on wifi the entire time. (She travels a lot and has never had a problem anywhere else except this trip to the US)

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