We don't get email notifications any more

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  • Updated 3 years ago
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We used to get email notification when our bill was ready, but they have stopped coming. We haven't changed our email and they aren't in my Junk folder. Any ideas?
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DanR

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Posted 3 years ago

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Mitchell Palmater

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This definitely qualifies as something that only calling in will fix.
If you're certain that your emails aren't going into your spam and you aren't receiving the bills.
Call *611 and ask them to look into it for you.
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Anna

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Hey Dan! I would also suggest verifying if your notifications settings have been somehow altered in your self-serve account. To do that, log into your self-serve account, go to change address, then click on change bill type/notifications, and then make sure that your "email notifications" are on. You also have the option to receive bill notifications sent directly to your phone! Let us know if it works :)

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